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by Trent Tran August 11, 2016 3 min read

Today, we received multiple calls, for which we are incredibly grateful. Thank you for trusting Grandawood Agarwood.

 

However, there are some funny requests as this title suggested: "I want the best quality agarwood oil/ chips/ incenses". To save us from repeating ourselves, below are our responses (no offence anyone, purely explanation only):

There is no best stuff as to what you are comparing the so-called best things? 
  • Please be specific. Not something like A grade, AAA grade, AAAA grade and AAAAAA grade. Here is the perfect analogy: "haha" is funny, "hahaha" is funnier, "hahahahaha" is funniest and "hahahahahahahahhahahahaha" means laugh until death.So please be specific; let us know your budget as we will not rip you off. The price is displayed on our web pages and the type of oil: Wild oil or cultivated oil.
"I want your best incenses". We hear that a lot too. Again pleasewhat your budget is. One of the finest incenses is Shoyeido Shokaku Translucent Path. It was retailed at$749.95 USD retail, and it is sold outGLOBALLY). When we mentioned it, the response was "are you kidding me?" or "why is it so expensive" and hang up.......sorry, folk, there is no cheap thing with the best quality.  Please don't expect $1.95 for ten genuine agarwood stick (no offence, but no, it is not possible)

 
  • This is the most popular one, "I want black beads or a sinking bracelet with a price of $1000 max". This "funny" request pops up all the times. We could not even get it at this price, which varies from our agarwood hunters to tell you the truth. If you go on Etsy, do a quick search, you would see its price range or ask your local retailer. What we could offer you is genuine quality but not the cheapest one. There is a trick to meet your request, such as "nailing lead into a bead or beads", " beads colouring" or "glueing multiple patches".However,we will not sell those. You will get what you paid for.   

 

  • How much per litre? Fifteen years ago, when we received the first query from an oversea tyre kicker like this, we were so excited for...  2 minutes. After providing a quote, he started to accuse us of being greedy and even told us to go out of business. He could say no and go. No one forced him to buy. He also could obtain multiple quotes and choose what he wanted. This story is not new; agarwood sellers have seen these daily. Negotiation is alright, but cheapskate is not.  When a buyer negotiated hard, the seller will meet the buyer’s requirement .. partially. If the price is too low, the seller will give the buyer inferior goods and tell the goods are great. I once heard “one litre of oil I could get for $5000, can you price match?”

My reply was simple:

 “great, my friend, if you could get $5,000 for a litre, that was such a good deal, why don’t you get it?” 

 You and I both know, $5000 per litre is possible, but the pure agarwood oil? I am not sure about it. Are you?

 

 

I want a first-grade chip

Here is a particular conversation

Tyre kicker (not really a customer when you see this sort of question): "show me your pictures of the first-grade chip."
Me: "sure, but may I know what your budget is as it varies from 5k to 40k USD."
Tyre kicker: " I am aware of that,I have been using it many times. Just show me. Money is not a problem. If I like it , I will buy it"
Me: showed pictures and a short video and price 
Tyre Kicker: no response
Me: "Are you there? Hello"
If you are a seller, have you seen these tyre kickers before?
Sure, money is not a problem. Problem is no money


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