- You purchased an item online from "reputable" seller. After a week, you felt the item did not seem to be legit?
- You doubted yourself, your buying remorse kicked in, you started to talk to the seller and they re-assured everything was genuine
- You temporary accepted the solution but after a week or 2, it was definitely not right.
- You decided to file a Paypal Claim.
- Now, Paypal may request you to provide concrete evidence that it was the seller's fault
- If it was the low-value item, you may cut the lost and left a negative feedback
- What if it was a high-value item, over $1000 that they claimed "black agarwood". "Sinking quality", "ki nam" wood. You know that was not TRUE but you already purchased. You can't just leave a negative review and wear the cost. You deserve a refund
You come to the right place. Nothing that beats science as the laboratory result will help you to win the claim.
For agarwood beads, figurine or chips, we require 1g of the sample to be tested.The sample is not returnable as it will be crushed, pulverised during the process.
For agarwood oils, 1g (or 1ml) is required for testing
So if you are not able to negotiate with the seller and Paypal insisted a piece of solid concrete evidence, this is the option to go.
WARNING: FOR AGARWOOD BEADS, FIGURINES, WHEN YOU TRY TO GET 1G SAMPLE OUT OF THESE ITEMS, PLEASE EXPECT DAMAGE CAUSED, UNFORTUNATELY, you will need to let the seller and Paypal know.
On the other hand, if you have a figurine, a statue that was gifted to you and you are unsure if they were made from agarwood, simply take one gram from the bottom or side of the figurine, we will get the result for you.