We guarantee our chips are indeed agarwood chips. However, we do not guarantee you will love the scent.
If you are not happy with these products, please do let us know.
Agarwood tea: Although there are multiple scientific types of research about its benefit, the result may vary as it is NOT possible to research on our individual, in any case, if you experience any side effect or feel uncomfortable, please STOP usage immediately.
You can return this to us in original package only: item must be unused for a full product refund (less postage).
Please DO NOT USE AGARWOOD PRODUCTS ON PREGNANT WOMEN ESPECIALLY AGARWOOD LEAVES AND INCENSES.
We use standard post (carried by Australian Post) and courier (usually Express Service Logistic provider).
Standard post costs less but it takes longer time (anywhere from 2 to 6 weeks or even longer in the pandemic COVID19). If you select this option, please be patient.
Courier post will take shorter time, usually within 5 business days up to 2 weeks but it will cost more. The cost is more compared to standard post.
If your order is confirmed lost by Australia Post or customer service from our Courier Post, we will issue you a replacement or a refund.
If the item is still in transit, I would like to ask for your patience until it either reached you or deemed as lost.